Devices management

Device administration, keeping track on the movement of devices and end users and ensuring all users are protected all the time is no easy task! Let alone you need to access each of this information with different solution console! The more you deploy, the more complex and tedious to manage.

That's not the case when come to ArmourZero! You can now easily manage and track all your endpoints' usage, protected devices and users in single glance. Remember we eliminate silos, everything make easy and simplify for you. 

You can access to our Device Management feature under MANAGE section. All devices (based on device's name) will automatically be shown on this device page upon successful installation. You do not need to manually add any devices!

You can use this feature for:

1. Inventory management.

2. Keep track of agent's status.

3. End user management.

4. Tracking of subscribed users.

5. Compliance check purposes.

6. Eliminate "ghost" devices (devices that not able to identify or unknown devices) and more.

This page displays a summary of subscription usage across devices, providing various available information.

Useful information

Status

• Installed: The agent was successfully installed and in protection mode.

• Not installed: The agent was not successfully installed, no protection.

Type

• Server: Endpoint server type.

• Endpoint: Endpoint laptop, PC, computer type.

End Users

On this page, 'End User' refers to individuals using company devices

Subscription usage and count

On this page, the highlighted in blue boxes show subscription usage and count. The first number indicate the usage of it while the second number represent the total subscribed users.

Notes: The red color highlight that the usage count was more than subscribed. You can find out more about overly subscription used.

After successfully installing the agent on your device, the agent will report back to the console with your device's name. The agent wouldn't know which device belong to which user. 

Making sure each device is linking to the right user is important for proper device and inventory management. But this exercise often can be very hassle and tedious in order to administrator and track from time to time. But with ArmourZero, everything make easy and simplify for you.

You can use this feature for:

1. Inventory management.

2. End user management.

3. Tracking of subscribed users.

4. Eliminate "ghost" devices (devices that not able to identify or unknown devices).

Step 1: Identify the device and link with user

1. Go to Devices under MANAGE section.

2. Toggle to the device that you want to link to an end user. 

3. Click at the End-user's column and select "Assign End User".

4. Select an end-user from the dropdown list "Devices belongs to".

5. Click “Assign”.

Notes: If the device owner's name or end-user is not listed in the 'Devices Belongs To' list, add them into the directory.

When you submit a request to off board a device, you can monitor the status on the "Off Board Request" tab. Our Security Analysts will be in touch within the next 24 working hours.

1. Go to Devices under MANAGE section.

2. Click on the "Off Boarding Request" tab. Our Security Analysts will be in touch within the next 24 working hours for confirmation.

Available statuses are as follows:

Pending: If you've submitted a request for approval, and it hasn't been reviewed or approved yet, the status would be "Pending."

In Progress: If you're submitted a request, and the tasks are actively reviewed the status would be "In Progress".

Completed: This status signifies that the request has been successfully finished or fulfilled. All necessary steps have been taken, and the objectives or requirements have been met.

Device changes and upgrades for users are very common but that often can be very hassle and tedious in order to administrator and track. Device changes could affect the total usage of active protection users count in the event in which the device is no longer in use but the protection is still active. And over the time, inventory of protected device could be a big mess. But with ArmourZero, everything make easy and simplify for you. 

Step 1: Off board (remove) the device

1. Go to Devices under MANAGE section.

2. Toggle to the device that you intend to off board.

3. Click on the three dots action icon ,select "Off Board Devices".

4. The device could be associated with one or more subscribed protection. You may select the desire service to be removed from this off boarding device. 

5. Click “Request Off Board Selected Devices License/Licenses from Subscriptions”.

5. Click “Yes” to confirm the removal.

6. Our Security Analysts will be in touch within the next 24 working hours for confirmation. Your request is now available "Off Boarding Request" tab.

You can easily monitor the off boarding status here

Available statuses are as follows:

Pending: If you've submitted a request for approval, and it hasn't been reviewed or approved yet, the status would be "Pending."

In Progress: If you're submitted a request, and the tasks are actively reviewed the status would be "In Progress".

Completed: This status signifies that the request has been successfully finished or fulfilled. All necessary steps have been taken, and the objectives or requirements have been met.

In the license purchase world, there is no such thing as reducing the licence subscription whenever the subscription is still active.

ArmourZero know this problem very well; thus we introduced true-utility-subscription model in which we allow customers to off board the unused user and we credit back amount to you! The credit amount is based on proration of unused period. This feature only applicable for our direct sign-up customers.

Step 1: Off board (remove) the device

1. Go to Devices under MANAGE section.

2. Toggle to the device that you intend to off board.

3. Click on the three dots action icon ,select "Off Board Devices".

4. The device could be associated with one or more subscribed protection. You may select the desire service to be removed from this off boarding device. 

5. Check on the "Request to removal quantity of the licenses". You will see the prorated amount that will credit back to you. Click “Request Off Board Selected Devices License/Licenses from Subscriptions” once confirm.

5. Click “Yes” to confirm the removal.

6. Our Security Analysts will be in touch within the next 24 working hours. Your request is now available "Offboarding Request Tab".

Once completed, you can check the credit.

When you install an agent on your device, they're automatically recognised and linked to your subscription. You can monitor all protecting devices on the Devices management page.

If the number of protecting devices exceeded your total subscribed users, you are subjected to additional user billing. The additional billing will be based on proration towards the same end date of your current subscription. Don't be surprise that our Security Analysts contact you to verify the users usage.

Step 1: Check the subscription usage

1. Go to Subscription under MANAGE section.

2. If the number of protecting devices exceeded your total subscribed users, the "Active Users" column will be highlighted in red.

Notes: The first number indicate the usage of it while the second number represent the total subscribed users.

Step 2: Check the protecting device list

1. Go to Devices under MANAGE section.

2. Check who and which device have installed the agent.

3. If you found any device or user that shouldn't have protection, you may off board (remove) this device accordingly. 

Notes: You can off board as many devices as you want. If it's a valid usage, our Customer Success team will guide you on how to proceed with the add-on user subscription.