Managed Detection & Response

ArmourZero's dedicated Managed Detection & Response (MDR) security analyst team provide real-time protection for your business. They actively monitor your IT network to detect and prevent threats, and if an attack is detected, they isolate infected computers. MDR service is included only in ShieldOne subscription. You can access our MDR services anytime, anywhere using our in-app SOC (MDR) Ticket feature or via our mobile app.

MDR services coverage

1. 24/7 Detection & Response Management.
2. 24/7 Incident Alert Monitoring.
3. 24/7 Global Threat Notifications.
4. Monthly Analysis Report for reviewing your protection.
5. Host isolation and response.
6. Incident management with Root Cause Analysis.
7. Security alerts for potential threats (phishing, malware, suspicious activity).
8. Troubleshooting product issues.
9. Configuration changes.
10. Policy additions, removals, or modifications.
11. Proactive review of email threats (applicable for email protection service).

MDR ticketing facilitates two-way communication, allowing all parties to engage. Our Security Analysts can reach out to you for any cybersecurity matters or you can reach out to them as well.

ArmourZero web console

1. Login to ArmourZero console.

2. Go to “MDR 24/7” under ASSIST HUB section. 

3. Click “Add New Ticket”.

4. Fill in the new ticket request details starting with a title.

5. Select your ticket request type.

6.  Elaborate your request to the MDR team. Add attachment if needed.

1. Login to your ArmourZero Mobile Apps.

2. Click on the + icon on the top side of your mobile or tablet device screen.

3. You will be pop up to page "Submit a new SOC (MDR) Ticket".

4. Select your ticket request type.

5. Fill in the new ticket "Title" and "Description".

6. Click "Create New Ticket" to submit this new SOC (MDR) ticket.

Once the ticket is successfully submitted, ArmourZero MDR 24/7 Security Analyst team will receive your ticket and respond accordingly.

Once you've submitted your request, you can track its progress from your account. You'll find updates and responses from the ArmourZero team on the MDR 24/7 page.