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Endpoint security is the practice of securing endpoints or entry points of end-user devices such as desktops, laptops, servers, and mobile devices from being exploited by malicious actors and campaigns. Endpoint security has evolved from traditional antivirus software to providing comprehensive protection from sophisticated malware and evolving zero-day threats.

These endpoint security needed dedicated software component to be deployed on various devices to execute the security-related tasks. This endpoint's software we commonly called it an agent.

By installing this agent into your devices that running on Windows, Mac, or Linux operating systems for both users and servers, your devices receive continuous real-time protection, round the clock, tailored to the specific security services your organisation subscribed to.

Agent deployment methods and tools

There are many methods to consider or choose from when come to agent deployment or installation. It's all depending on your organisation's infrastructure, setup and resources. The most common and not limited methods and tools:

1. Agent installation through GPO: If you organisation has an Active Directory Domain based setup, the agent can be installed using the Group Policy Object.

2. Agent installation through network share: Agent installer files can be accessed from a common central location. There is no need for transferring complete agent installer files to all devices in a network.

3. Agent installation through RMM: Agent installing can be push via remote monitoring and management (RMM) tools.

4. Manual installation: IT administrators to manually install agent installer for every users.

5. Outsources services: This is the most common method but it could be quite expensive and often installation service providers need existing organisation tools' such as listed above in order for their service deliverables team to conduct the service.

ArmourZero's self installation methods

In ArmourZero, we understood very well the challenges you facing when come to agent installation especially dealing with modern-work-office such as distributed offices or users work-from-anywhere. If you are using any of above list methods, that's good. But if you didn't have these tool with you, don't get panic, we are here to help you.

We have developed Universal Email Installer feature to ensure all your users, wherever they are to get protected as soon as possible after you subscribed to our services. This can be easily done just a few steps and clicks away!

1. Assign those users who will be part of the service subscription.

2. Send onboarding email installer to the users.

3. Users open the email and immediately can start to install the agent themselves.

4. Hooray, it's all DONE!

To start with ArmourZero's self installation method, all you need to do is to How to import end-users into your directory. And if you have done imported your users into end-users directory, you may go straight to How to assign protection to end-users.

The very first thing to do for end-user self-installation is to identify who in your company that are eligible for cybersecurity protection. To simplify this step, ArmourZero have created a company's end-user directory for you. This directory is just one-time setup and it's universal that can be used in any of the service subscribed. All we need are.

• User's full name (employee's name)
• User's email address (employee's email name)

If you have done this, you may skip this guide and go straight to How to assign protection to end-users.

Step 1: Adding users in the end-user directory

There are two methods to add users into your end-user directory;

• Add individual end-user (one by one).
• Add by bulk import.

Add individual end user

1. Go to End Users under MANAGE section and click "Add End User".

2. Enter the user's name and email. 

3. Click "Add".

Add end-user by bulk import

1. Go to End Users under MANAGE section and click "Import List".

2. We have prepared a template file for you to fill up.

3. After you filled up the template file, you may browse, drop and import the file.

4. Click "Import" to complete the step.

In How to deploy and install agents article, it mentioned there many methods to consider or choose from when come to agent deployment or installation. It's depends on your IT setup and current tools deployed. This article specifically covers agent installation using ArmourZero's Universal Email Installer feature to ensure all your end-users, wherever they are to get protected as soon as possible after you subscribed to our services. This unique feature is part of our platform's feature.

Step 1: Check available users

If you are first time onboarded customer, you can skip this step. To use Universal Email Installer, make sure you have completed How to import end-users to your directory step and you still have available unused users. If you overused it, you will be charge on the additional user(s). 

1. Go to Subscription under MANAGE section, toggle at the relevant subscription, check what is the count for ACTIVE USERS.

2. If the Active Users are more than the subscribed users, our Security Operation Centre (SOC) will reach out to you on this matter or alternatively you can referred to over subscribed licenses article.

Step 2: Assign protection to end-users

1. Go to Subscription under MANAGE section, toggle at the relevant subscription and click on the three dots action icon , a dropdown action menu will appear.
2. From the dropdown menu, select "Send OB Email", you will see a pop-up page after that.

Glossary: OB stands for Onboarding.

3. In the pop-up, select the end user(s) to whom you want to send the email installer to, then click "Send Email."

4. The user(s) will receive an email titled "ArmourZero | Download" which include the unique license key. The user(s) can select the relevant Operating System to start download the installer package and install the agent in their computer.

Refer to below articles for relevant end-users self-installation guides

Endpoint Next-Gen Antivirus powered by Crowdstrike

Endpoint Protection with EDR and Threat Intelligence powered by Crowdstrike

Endpoint Antivirus powered by WithSecure

Endpoint Protection with EDR powered by WithSecure

Patch Management powered by Automox

Web Protection powered by DNSFilter

5. After successfully installing the agent on end user's device, it should automatically appear on the DEVICE page. If, however you don't see the device listed, it indicates that the installation was not successful, you may try again or reach out to Security Operation Centre (SOC) to troubleshoot this matter together.

Over the time, you might need to update your end-users directory due to movement of users such as change or user's particular, transfer of device's ownership or resignation.

Edit end-user in your directory

1. Go to End Users under MANAGE section, select the particular end-user.

2. Click on the three dots action icon ,select "Edit End-Users".

3. Edit the end-user information accordingly.

4. Click “Save”.

Remove end-user in your directory

1. Go to End Users under MANAGE section, select the particular end-user.

2. Click on the three dots action icon ,select "Remove End Users."

3. Confirm the removal by clicking "Delete End User".

Notes: Removing End Users don't remove subscription.