How can we help you?

Find help articles, troubleshooting guides, and tutorials

Search

Security Operations Center (SOC)

In house expertise that works around the clock (24/7), 365 days a year

Security Operations Center

See all articles
Introduction

ArmourZero's in-house SOC is a team of dedicated security professionals who monitor and respond to cybersecurity threats 24/7, ensuring real-time detection and effective incident response for your IT infrastructure.  

 

You can reach the SOC via 

 

  1. Mobile Apps 
  2. ArmourZero console. 

 

Note: As this is two-way communication, the team may contact you through the same channel.

 

ArmourZero_SOC.png

See more
Main functionality

ArmourZero's dedicated SOC analysts provide real-time protection for your business. They actively monitor your IT network to detect and prevent threats, and if an attack is detected, they isolate infected computers. Our services include:

 

  1. 24/7 Detection & Response Management.
  2. 24/7 Incident Alert Monitoring.
  3. 24/7 Global Threat Notifications.
  4. Monthly Analysis Report for reviewing your protection.
  5. Host isolation and response.
  6. Incident management with Root Cause Analysis.
  7. Proactive review of email threats (phishing, spam, shadow IT).
  8. Security alerts for potential threats (phishing, malware, suspicious activity).

 

You can access our services anytime, anywhere using our in-app SOC Ticket feature. This allows you to reach out to our SOC analysts for:

 

  1. Troubleshooting product issues.
  2. Configuration changes.
  3. Policy additions, removals, or modifications.
  4. Managing website access (whitelisting/blacklisting).

 

We promise a fast response time of 1 hour for your queries, policy changes, and incidents as per our SLA. And, our support is unlimited.

 

QcdHhtfel6.gif

ezgif.com-gif-maker (3).gif

See more
Submit new SOC ticket

Related reading : 

 

SOC ticketing facilitates two-way communication, allowing both parties to engage. The SOC team can reach out to you, or you can initiate contact by creating a new ticket. To get in touch with them, follow these steps:

 

Step 1 – Go to the left side menu and click “SOC 24/7”

Step 2 – Click “Add New SOC Ticket”

Step 3 – Fill in the new ticket request details starting with a title

Step 4 – Select your ticket request type

 

SOC ticket type Description and when to use

Exclusion list

Specify the objects/domains to be skipped by the service

Rules and policy

A rule or policy sets the standards of behavior for activities 

Configuration

Any configurations for an information system to enable security and managing risk

Software version upgrade

Any service version upgrade

Others

Any others matter such as billing, accounts

 

Step 5 – Write down your message to the ArmourZero team. Add attachment if needed

 

Notes

Please be specific on what you need in order for our team to promptly assist you. We strongly advise you to use this template to make your life easier

 

Hi ArmourZero, 

 

Could you please help to "your message" 

 

Thanks!

 

Step 6 – Click “Add”

 

Notes

Your ticket will be submitted as "Open". ArmourZero SOC team will promptly respond within 1 hour

 

P5g8wbbkN8.gif

 

ezgif.com-gif-maker (3).gif

See more
Monitor my SOC ticket

Once you've submitted your request, you can track its progress from your account. You'll find updates and responses from the ArmourZero team on the SOC 24/7 page.

 

Notes

You have the option to filter your tickets based on their status to simplify your view.

 

Step 1 – Go to “SOC 24/7”.

Step 2 – View all your ticket status in a list.

 

Status SOC ticket status descriptions 

Open

Your ticket has been submitted. Awaiting a reply from ArmourZero team

Seeking Approval

Your request has been handled. Seeking approval from our partners

Approved

Your request has been approved

Working in progress

Your request is actively being worked on by one of the team members

Canceled

The ticket or request has been canceled by request

Completed

Your request has been completed

 

Step 3 – Click on your change request to view and send the messages.

 

juu01plxhj.gif

 

Related reading : 

See more

Get in touch

image

Email us

Reach out to our team on any matters

image

Request demo

Schedule a personalised demo

image

Start for free

Sign up for free

Can't find what you're looking for?

Have you any question which is not answered?