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Billing and payment

Understand your billing and payment

Billing and payment

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Download my invoice

A step-by-step of downloading your invoice from your ArmourZero console. 

 

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Step 1 - Go to "Manage Invoices" Once you're in the console, locate the "Manage" tab in the top menu. Click on "Invoices" from the drop-down menu.


Step 2 -  View Your Invoices In the "Manage Invoices" section, you'll find a list of all your invoices. The invoices may be organized by date or invoice number, depending on your settings.

 

Step 3 -  Download Your Invoice Scroll through the list of invoices to find the specific one you wish to download. On the right side of the invoice entry, you'll see an "Action" button. Click on this button.


Step 4 -  Click "Download" After clicking the "Action" button, select "Download my invoice"


Step 5 - Verify and Save the Downloaded Invoice

Once the download is complete, open the file to verify that it is the correct invoice. Save the invoice to a secure location on your computer or preferred device for easy access.

 

Step 6 - Find the Payment Instructions section once the invoice is opened, navigate through the invoice details until you find the section containing the payment instructions. The payment instructions will include details such as;

  • Payment method
  • Account bank name
  • Account bank number
  • Payment due date

 

Step 7 -  Follow the Payment Instructions Review the payment instructions carefully. Make sure to follow the provided instructions accurately to ensure your payment is processed correctly and on time.

 

Notes

Invoices will only appear in the ArmourZero console once we receive a Purchase Order (PO) from you. Once the PO is processed and matched with the relevant invoice, you will be able to access and download the invoice through the "Manage Invoices" section in your console. If you have any questions or need further clarification, please don't hesitate to contact your Success Manager for assistance. 

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Payment instructions

First, download your invoice. 

 

Find Payment Instructions section once the invoice is opened, navigate through the invoice details until you find the section containing the payment instructions. The payment instructions will include details such as the payment method, account number, payment due date, and any other relevant information.

 

Follow the payment instructions carefully. Make sure to follow the provided instructions accurately to ensure your payment is processed correctly and on time.

 

Upon payment, kindly email the following details OR attach the payment slip together with this invoice to finance@armourzero.com:-

 

1) Bank Name
2) Payment Date / Time
3) Transaction Reference No

4) Payment Amount
5) Your Invoice No.

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Payment currencies

ArmourZero supports payment in Malaysian Ringgit (MYR), Singapore Dollar (S$), and US Dollar ($) that are determined by the billing address in your account:- 

 

  • Malaysia: MYR (Ringgit Malaysia).
  • Singapore: S$ (Singapore Dollar).
  • Other countries: $ (US Dollar).

 

As the location of your office determined the currencies of your account, once you set it up, we set it uneditable at your end. Contact the ArmourZero team via in-app SOC Ticket if you want to change your account address to other countries.

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Available payment method

You can pay for any of ArmourZero services with one of the following accepted via bank transfer or cheque. 

 

If you have available billing credit in your account, ArmourZero will utilise it automatically. The billing credit will appear on any checkout page as "Applied Balance"

 

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You will then be required to pay the remaining balance after the deduction. You can see the deduction on the checkout page and recheck the audit trail from the credit history. 

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Update billing address

The company address in ArmourZero must be the address where your office is located at. Be reminded that this account address will reflect your account currency.

 

Example : 

  • Malaysia: MYR (Ringgit Malaysia).
  • Singapore: S$ (Singapore Dollar).
  • Other countries: $ (US Dollar).

 

Because of this reason, the country selection on the billing address page is uneditable on your end. Contact the ArmourZero team via in-app SOC Ticket if you want to change your account address to other countries.

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Frequently Asked Questions

How does ArmourZero handle billing for its protection services based on the number of licenses purchased, and what is the process for refunding billing credit for unused licenses?

ArmourZero charges based on the number of licenses purchased for each protection service. You will receive invoices for the licenses you buy, regardless of usage. Unused licenses can be removed, and the remaining balance will be refunded as billing credit. To avoid waste, we recommended assigning licenses to end-users promptly after subscribing.

 

Read : 

 

How can I find information about the pricing per license for your service, and are there any discounts available for yearly plans?

Pricing per license is transparent and can be found on our Pricing page, with discounts offered on yearly plans.

 

How is billing credit calculated when adding end-users or during renewal, and how are additional invoices generated for any remaining charges?

Billing credit is automatically deducted when adding end-users or during renewal. Additional invoices will be generated for any remaining charges. To calculate billing credit, multiply the price per license by the remaining subscription duration.

 

Example:

  • Subscription Start Date: 1st Dec 2023
  • Billing Cycle: Annual (1st Dec 2022 - 29th Nov 2023)
  • License Quantity Removal Date: 15th March 2023
  • Remaining License Subscription Duration: 8 months
  • Refund Amount: $16.00 (assuming $2 per license)

 

For more details, refer to our Pricing page or contact your Success Manager.

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