If you've purchased multiple security products and assigned them to the same device owner, but later find that the device owner no longer requires a specific product, follow these steps to request offboarding.
How to request offboard?
Identify the device owner: Navigate to the Devices section and locate the device owner for whom you wish to request offboarding.
Review assigned security products: Check the security products assigned to the device owner. Identify the specific product that is no longer required.
Submit Off-boarding Request: Scroll to the end of the page to learn how to.
Provide details: In your communication, include details such as the device owner's name, the specific security product you want to offboard, and the reason for the request.
Verification process: Our support team will initiate a verification process to ensure the authenticity of the request. This may include confirming your identity and validating the necessity for offboarding.
Confirmation of offboarding: Once the verification process is complete, you will receive confirmation of the offboarding request. The specified security product will be removed from the device owner's profile.
If the device owner requires other security products that were not part of the offboarding request, ensure that these products remain assigned to them for continued protection.
To access this feature, follow these steps: Devices > End User > Action > Off-board
Step 1 - Go to the left side menu and under "Manage", click on "Devices"
Step 2 - Choose the end-user whom you wish to remove their license
You can search for the end-user by typing in their email in the search bar.
Step 3 - Go to "Actions" and click on the three dots. A dropdown will appear.
Step 4 - From the dropdown, choose "Off-board.
Step 5 - Select the service you want to remove its license.
Step 6 - Click "Remove Selected".
Our in-house Security Operation Center (SOC) will be in touch within the next 24 working hours. Your request is now available "Offboarding Request Tab".