In the license purchase world, there is no such thing as reducing the licence subscription whenever the subscription is still active.
ArmourZero know this problem very well; thus we introduced true-utility-subscription model in which we allow customers to off board the unused user and we credit back amount to you! The credit amount is based on proration of unused period. This feature only applicable for our direct sign-up customers.
Step 1: Off board (remove) the device
1. Go to Devices under MANAGE section.
2. Toggle to the device that you intend to off board.
3. Click on the three dots action icon ,select "Off Board Devices".
4. The device could be associated with one or more subscribed protection. You may select the desire service to be removed from this off boarding device.
5. Check on the "Request to removal quantity of the licenses". You will see the prorated amount that will credit back to you. Click “Request Off Board Selected Devices License/Licenses from Subscriptions” once confirm.
5. Click “Yes” to confirm the removal.
6. Our in-house Security Operation Center (SOC) will be in touch within the next 24 working hours. Your request is now available "Offboarding Request Tab".
Once completed, you can check the credit.