This does not apply if you are subscribing to Email Protection as a service, as the product does not have a unique license key and is not installed on a physical device. The product is entirely based in the cloud.
The scenario for 'Uninstall the license from the company device while maintaining the total number of licenses' arises when you've acquired a set number of licenses and wish to uninstall one from a specific device, ensuring it doesn't impact the overall license count.
Imagine you bought 10 licenses for your company devices. If you want to remove one license from a device but keep the total at 10, that's what we mean by 'Uninstall the license from the company device while maintaining the total number of licenses.
To access this feature, follow these steps: Devices > End User > Action > Off-board
Step 1 - Go to the left side menu and under "Manage", click on "Devices"
Step 2 - Choose the end-user whom you wish to remove their license
You can search for the end-user by typing in their email in the search bar.
Step 3 - Go to "Actions" and click on the three dots. A dropdown will appear.
Step 4 - From the dropdown, choose "Off-board.
Step 5 - Select the service you want to remove its license.
Step 6 - Click "Remove Selected".
Our in-house Security Operation Center (SOC) will be in touch within the next 24 working hours. Your request is now available "Offboarding Request Tab".