Device changes and upgrades for users are very common but that often can be very hassle and tedious in order to administrator and track. Device changes could affect the total usage of active protection users count in the event in which the device is no longer in use but the protection is still active. And over the time, inventory of protected device could be a big mess. But with ArmourZero, everything make easy and simplify for you.
Step 1: Off board (remove) the device
1. Go to Devices under MANAGE section.
2. Toggle to the device that you intend to off board.
3. Click on the three dots action icon ,select "Off Board Devices".
4. The device could be associated with one or more subscribed protection. You may select the desire service to be removed from this off boarding device.
5. Click “Request Off Board Selected Devices License/Licenses from Subscriptions”.
5. Click “Yes” to confirm the removal.
6. Our in-house Security Operation Center (SOC) will be in touch within the next 24 working hours for confirmation. Your request is now available "Off Boarding Request" tab.
You can easily monitor the off boarding status here
Available statuses are as follows:
Pending: If you've submitted a request for approval, and it hasn't been reviewed or approved yet, the status would be "Pending."
In Progress: If you're submitted a request, and the tasks are actively reviewed the status would be "In Progress".
Completed: This status signifies that the request has been successfully finished or fulfilled. All necessary steps have been taken, and the objectives or requirements have been met.