During any time that your end-user can no longer use the service and you decide to terminate the license, you can reduce the license used by that end-user.
This feature can be found in Devices > End User > Action > Off-board
Step 1 - Go to the left side menu and under "Manage", click on "Devices"
Step 2 - Choose the end-user whom you wish to remove their license
Notes
You can search for the end-user by typing in their email in the search bar.
Step 3 - Go to "Actions" and click on the three dots. A dropdown will appear.
Step 4 - From the dropdown, choose "Offboard.
Step 5 - Select the service you want to remove its license.
Step 6 - Make sure to click check on "Remove the quantity of the licenses".
Step 7 - Click "Remove Selected".
Our in-house Security Operation Center (SOC) will be in touch within the next 24 working hours. Your request is now available "Offboarding Request Tab".