Once you've submitted your request, you can track its progress from your account. You'll find updates and responses from the ArmourZero team on the MDR 24/7 page.
ArmourZero web console
1. Go to “MDR 24/7” under ASSIST HUB section.
2. View all your ticket status in a list.
| Status | MDR ticket status descriptions |
|
Open |
Your ticket has been submitted. Awaiting a reply from ArmourZero team |
|
Seeking Approval |
Your request has been handled. Seeking approval from our partners |
|
Approved |
Your request has been approved |
|
Working in progress |
Your request is actively being worked on by one of the team members |
|
Canceled |
The ticket or request has been canceled by request |
|
Completed |
Your request has been completed |
3. Click on your ticket to view the details or communicate with our Security Analysts.
ArmourZero mobile app
Once you log in to the ArmourZero Mobile Apps, you will see the list of tickets. The ticket list view displays by ticket type. You can sort it accordingly.