Once you've submitted your request, you can track its progress from your account. You'll find updates and responses from the ArmourZero team on the SOC 24/7 page.
You have the option to filter your tickets based on their status to simplify your view.
Step 1 – Go to “SOC 24/7”.
Step 2 – View all your ticket status in a list.
|SOC ticket status descriptions
|Your ticket has been submitted. Awaiting a reply from ArmourZero team
|Your request has been handled. Seeking approval from our partners
|Your request has been approved
Working in progress
|Your request is actively being worked on by one of the team members
|The ticket or request has been canceled by request
|Your request has been completed
Step 3 – Click on your change request to view and send the messages.
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