After submitting your request, you can monitor your request progress from your account. You can also see the replies from ArmourZero team on the SOC 24/7 page.
Notes
You can filter your ticket based on their status to have a more simplified view.
Step 1 – Go to “SOC 24/7”.
Step 2 – View all your ticket status in a list.
| Status | SOC ticket status descriptions |
|
Open |
Your ticket has been submitted. Awaiting a reply from ArmourZero team |
|
Seeking Approval |
Your request has been handled. Seeking approval from our partners |
|
Approved |
Your request has been approved |
|
Working in progress |
Your request is actively being worked on by one of the team members |
|
Canceled |
The ticket or request has been canceled by request |
|
Completed |
Your request has been completed |
Step 3 – Click on your change request to view and send the messages.
