MDR ticketing facilitates two-way communication, allowing all parties to engage. Our Security Analysts can reach out to you for any cybersecurity matters or you can reach out to them as well.
ArmourZero web console
1. Login to ArmourZero console.
2. Go to “MDR 24/7” under ASSIST HUB section.
3. Click “Add New Ticket”.
4. Fill in the new ticket request details starting with a title.
5. Select your ticket request type.
| MDR ticket type | Description and when to use |
|
Exclusion list |
Specify the objects/domains to be skipped by the service |
|
Rules and policy |
A rule or policy sets the standards of behavior for activities |
|
Configuration |
Any configurations for an information system to enable security and managing risk |
|
Software version upgrade |
Any service version upgrade |
|
Others |
Any others matter such as billing, accounts |
6. Elaborate your request to the MDR team. Add attachment if needed.
ArmourZero mobile app
1. Login to your ArmourZero Mobile Apps.
2. Click on the + icon on the top side of your mobile or tablet device screen.
3. You will be pop up to page "Submit a new SOC (MDR) Ticket".
4. Select your ticket request type.
5. Fill in the new ticket "Title" and "Description".
6. Click "Create New Ticket" to submit this new SOC (MDR) ticket.
Once the ticket is successfully submitted, ArmourZero MDR 24/7 Security Analyst team will receive your ticket and respond accordingly.