At ArmourZero, any request related to your service can be submitted via your account. To begin to login into your account and follow the below steps:-
Step 1 – Go to the left side menu and click “SOC 24/7”
Step 2 – Click “Add New SOC Ticket”
Step 3 – Fill in the new ticket request details starting with a title
Step 4 – Select your ticket request type
| SOC ticket type | Description and when to use |
|
Exclusion list |
Specify the objects/domains to be skipped by the service |
|
Rules and policy |
A rule or policy sets the standards of behavior for activities |
|
Configuration |
Any configurations for an information system to enable security and managing risk |
|
Software version upgrade |
Any service version upgrade |
|
Others |
Any others matter such as billing, accounts |
Step 5 – Write down your message to the ArmourZero team. Add attachment if needed
Notes
Please be specific on what you need in order for our team to promptly assist you. We strongly advise you to use this template to make your life easier
Hi ArmourZero,
Could you please help to "your message"
Thanks!
Step 6 – Click “Add”
Notes
Your ticket will be submitted as "Open". ArmourZero SOC team will promptly respond within 1 hour
